Refund Policy

Last updated: July 2026

1. Overview

We want you to be happy with your UK IPTV subscription. This Refund Policy explains when refunds are available.

2. Money-back guarantee

Depending on your plan, you are covered by a 7-day money-back guarantee on all plans. If the service does not work for you and we cannot resolve it, you may request a refund within this window.

3. Free trial

We strongly recommend using the free 24-hour trial before purchasing, to confirm compatibility with your device and network.

4. How to request

To request a refund, contact us on WhatsApp or email [email protected] with your order details. We may first try to resolve any technical issue.

5. Exclusions

Refunds may not apply where the issue is caused by the user's own internet connection, unsupported hardware, or breach of our Terms.

6. Processing

Approved refunds are processed to the original payment method, typically within 5–10 business days.